Please read these terms and conditions carefully. By accessing this Website and/or using the online services, you agree to be bound by the following terms and conditions. If you do not accept any of these terms or conditions, you must immediately discontinue your access of this Website and/or use of the online services.

1. Definition of Terms

This Website is provided solely to assist a company that uses the Navisteps service (a “Company”) and the Company’s authorized travellers (“authorized travellers” or “travellers”) to manage their business travel needs and expenses, including collecting travel information, checking the availability of travel-related goods and services, booking legitimate travel reservations and recording travel expenses for themselves or, in the case of Company designated administrative managers (“administrative managers”), doing so on behalf of others, and additionally to view and access reports, and for no other purposes.

The terms “we”, “us”, “our”, and “Navisteps” refer to Navisteps Pte. Ltd., a Singapore company.

The term “you” refers to any authorized traveller or administrative manager of a Company, as well as the Company itself, who is visiting the Website, booking a reservation through this Website, booking a reservation through our authorized agents, or having reservations being made on behalf of.

This Website and its services are offered to you conditioned upon your acceptance, without modification, of all the terms, conditions, and notices set forth below (collectively, the “Terms” or “Agreement”). Please read these Terms carefully, as they contain important information about limitations of liability. You should also read our Privacy Policy, which explains the use of information obtained by the Website, and is incorporated by reference in this Agreement. By accessing or using this Website, booking any reservations for travel products or services on the Website, or contacting our agents, you agree that the Terms then in force shall apply. If you do not agree to the Terms, please do not use or make bookings through this Website or with our office agents.  

Navisteps may at any time change these Terms, and your continued access or use of this Website is conditioned upon your acceptance of the updated Terms. The current version of these Terms will always be posted here on our Terms page. If you do not agree to the revised Terms, please do not use or make bookings through this Website or our office agents.

2. Use of the Website

As a condition of your use of this Website, you warrant that:

  1. you are at least 18 years of age;
  2. you are either an authorized traveller or administrative manager of the Company;
  3. you will use this Website in accordance with the Terms;
  4. you possess the legal authority to create a binding legal obligation on the Company;
  5. you will only use this Website to make legitimate bookings for yourself or on behalf of those parties within your Company for whom you and the Company are legally authorized to act for;
  6. if you are an administrative manager, you confirm that, for purposes of any bookings made via this Website or through the Services, you are acting as an agent for the Company as well as those travellers on whose behalf such travel bookings are being made for, and you have informed the traveller for whom you are making travel arrangements about the Terms of use that apply to the bookings you have made on their behalf, including all rules and restrictions applicable thereto;
  7. all information you submit on this Website is accurate, current and complete;
  8. you will maintain the accuracy of such information submitted;
  9. you will safeguard your Navisteps account information and will be completely responsible for any use of your account by anyone other than yourself;
  10. you agree not to disclose your password to any third party, and will notify us immediately upon becoming aware of any unauthorized use of your account and its related information;
  11. you are authorized by your Company to use the services offered through this Website; and if making arrangements for another authorized traveller for whom you and the Company are legally authorized to act on behalf of, you represent and warrant that the authorized traveller is also authorized by the Company and agrees to and is bound by these Terms.

By using Navisteps, you acknowledge and agree that Internet transmissions are never completely private or secure. Whilst we endeavor to keep all information secure through encryption, you understand that information submitted via the web may be read by others.

We retain the right at our sole discretion to deny anyone of access to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of the Terms. In addition, your Company may also at its sole discretion limit your access to the Website and/or terminate the accounts of any traveller.

3. Prohibited Activities

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us and/or our suppliers. By using this Website, you agree not to damage, harm or misuse the Website infrastructure and content. While you may make copies of your travel itinerary (and expense reports) for services booked and inputted through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, copyrightable content, Software, products or services obtained from or through this Website.

By using the Website, you also agree not to engage in any inappropriate or undesirable activities including but not limited to the following:

  1. using this Website or its contents for any commercial purpose without our knowledge and/or consent;
  2. knowingly providing false or inaccurate information;
  3. unauthorised misuse of another person’s identity or information;
  4. sharing accounts or passwords;;
  5. making any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  6. accessing, collecting, monitoring and/or harvesting data or any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any unauthorised purpose;
  7. violating the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  8. taking any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  9. reverse engineering and disassembling any of the Software and code used in the Website or in provision of our services;
  10. inserting malware and/or using our Software to spread malware;
  11. posting or transmitting any information or conducting any activity that:
    a. is illegal, defamatory, obscene, or racially or sexually offensive;
  12. deep-linking to any portion of this Website for any purpose without our express written permission; or
  13. “frame”, “mirror” or otherwise incorporating any part of this Website into any other website without our prior written authorization. 

Any violation of the above prohibitions would constitute a breach of the Terms of use. If your booking or account shows signs of fraud, abuse or suspicious activity, Navisteps may cancel any reservations associated with your name, email address or account, and close all associated accounts. Such suspension or immediate termination shall be without prejudice to any other rights or remedies then or thereafter available to us at law. If you have conducted any fraudulent activity, we reserve the right to take any necessary legal action and you may be liable for monetary losses to us, including litigation costs and damages. To contest the cancellation of a booking, suspension or termination of your account or reservation, please contact us at [email protected].

4. Price Plan Subscription

Your use of our Services generally requires you to pay a subscription fee depending on the specific Price Plan chosen. The terms of the Price Plan selected form part of these Terms. Administrative users, as authorised representatives of the company, would be prompted to select a Price Plan upon sign-up or upon termination of a trial, promotion or ongoing subscription period. If no selection is made, you agree that the subscription would be automatically renewed based on the original Plan for the immediate preceding period or based on the most similar Price Plan if the original Plan is no longer available, or otherwise downgraded, suspended or terminated at our discretion.

A valid payment method, such as a credit card, must be added to process payment for subscription fees. Subscription fees would be charged in advance to your indicated payment mode either on a recurring monthly basis or on an annual basis, depending on your selected choice of Price Plan. Subscription periods could vary between one month or a year, depending on your indicated preference. Should automatic payment deductions fail, access to your user accounts and accounts services may be immediately restricted, suspended or terminated without notice until payment is received by us. 

You are solely responsible for the payment of any external fees or taxes associated with your use of our services, including but not limited to overseas transaction charges, foreign currency conversion charges, remittance charges, bank fees and withholding tax if applicable.

We may amend Price Plans and their terms from time to time. Authorised administrative users would be informed of any notable changes to the existing Price Plan that you are subscribed to.

Navisteps may offer trials where subscription fees are waived or discounted for the period of the trial. Offers of trials and waivers or discounts may be extended or terminated at Navisteps’s discretion. Upon cessation or termination of the trial, administrative users as authorised representatives of the company, would be prompted to select a Price Plan for ongoing subscription. If no selection is made, you agree that the subscription would be automatically renewed based on the original Plan used during the trial period or based on the most similar Price Plan if the original Plan is no longer available, or otherwise downgraded, suspended or terminated at our discretion.

5. Supplier Rules and Restrictions and Refunds

Additional terms and conditions of third party suppliers (“Suppliers”) such as airlines, hotel, property owners, online travel agencies, intermediaries, and resellers will apply to your reservation and purchase of travel-related products and services that you select through the Website. Please ensure that you have read the full terms and conditions issued by the Supplier, which can be found on the Supplier’s website. You agree to the terms and conditions of purchase imposed by any Supplier you make a purchase from, including, but not limited to, payment of all amounts when due and compliance with the Supplier’s rules and restrictions regarding availability and use of fares, products, or services. 

Navisteps will collect payment for all reservations and services purchased on the Website. You acknowledge and agree that all charges, taxes, fees and other costs pertaining to your reservation or purchase of travel services on the Website are payable by you to the Supplier at the point requested by the Supplier.

You agree to pay any fees imposed by the Supplier that you may incur relating to any cancellation, modification of or “No Show” reservations. In the event that the Suppliers’ terms allow for cancellation or modification of your reservation or purchase, Navisteps reserves the right to charge an administrative fee to facilitate the issuance of modified itineraries and/or refunds from the Supplier (where applicable).

For certain low-cost carriers, the price shown for your flight may be converted from a different currency to provide you with an estimated amount in Singapore Dollars only for reference purposes. In such a circumstance, this will be made clear to you it is a reference amount. Your credit card statement may also include additional fee(s) from your card issuer to process the transaction plus any applicable taxes for international purchases.

Airlines may, with or without notice, cancel or reschedule your flight. It is your responsibility to check on the scheduled departure time ahead of travel. Navisteps shall not be responsible for, or the failure to inform you of, any cancellation of your flights, or changes in your flight schedule.

6. Links to Other Websites

Our Website may contain links to or from other third party websites or services, including but not limited to supplier websites and payment merchant services. Navisteps has no control over the content, privacy policies and security practices of these websites and services, and does not warrant or endorse the operators of these websites and services or their content, policies or practices. You acknowledge and agree that Navisteps has no liability or responsibility for your usage of these websites and services, and will not be held liable for any loss or damage relating to your use or access of these websites and services, regardless of whether access was initiated through our Website. We strongly recommend that you review the terms and conditions and privacy policies of any third party website or services before interacting with or providing information to these websites or services.

7. International Travel

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Navisteps does not provide a service of notifying or advising you on foreign entry requirements or necessary travel documents, and will not be held liable for any refusal of entry to any country or area of jurisdiction.

8. Termination

You may terminate your subscription or trial at any time by providing one month’s notice. Administrative users may initiate termination on behalf of the company through the Website. Navisteps may similarly terminate your subscription, user accounts access and services by providing one month’s notice. We may also terminate or suspend your accounts and restrict access and services immediately, without prior notice or liability, under our sole discretion, in the event of certain circumstances such as but not limited to:

  • your breach of any of the Terms or other referenced documents;
  • your failure to pay subscription fees that are past due;
  • your failure to pay any outstanding amounts relating to services purchased on the Website;
  • your infringement of our intellectual property rights;
  • your provision of false or inaccurate information;
  • suspicious account activity suggesting abuse, fraud or other malicious intent;
  • request by law, government or other regulatory authorities
  • unexpected technical or security issues.

If you as a user believe that your account or access has been wrongfully terminated or restricted, please seek clarification with your company’s administrative user. If you as a company believe that your accounts or access has been wrongfully terminated or restricted, your authorised representative may contact us at [email protected] to contest the action. 

Subscription fees, if applicable, remain payable up to the day of termination or to the end of the current subscription period, whichever is later. There will be no refunds for partially used subscription periods.

Post-termination, you remain entitled to travel services previously purchased and paid for that have yet to be consumed. However, Navisteps will not be obligated to assist in any requests for changes or assistance relating to these unconsumed services after the termination of your account and/or subscription. Navisteps reserves the right to terminate or withdraw reservations and/or services, whether charged or complimentary, that remain unpaid in part or in full after termination, and you shall be liable for any additional charges and/or penalties incurred by Navisteps in termination, amendment or withdrawal of such services.

9. Indemnification

You agree to indemnify Navisteps and our directors, shareholders, officers, employees, affiliates, agents and permitted successors and assigns from and against any and all claims, causes of action, liabilities, demands, recoveries, losses, damages, proceedings, fines, penalties and other costs or expenses of any kind or nature (including but not limited to all legal and accounting fees on a fully indemnified basis), arising from action brought by you, by another party on your behalf or by any party as a result of:

  • your breach of any of these Terms or the documents referenced herein;
  • your action, misrepresentation or omission;
  • your violation of any law or the rights of a third party; and/or
  • your use of this Website.

No waiver by Navisteps of a breach, default, delay or omission of any Terms by you shall be deemed or shall constitute a waiver of any other Terms hereof (whether or not similar) and such waiver shall not constitute a continuing waiver. Except as specifically provided herein, no failure or delay in exercising any right or remedy hereunder shall constitute a waiver thereof.

10. Limitation of Liability and Disclaimer

Navisteps does not guarantee the accuracy of, and disclaims all liability for any errors or other inaccuracies relating to the information and description of the hotel, flight, and other travel products displayed on this Website (including, without limitation, the pricing, photographs, etc.). We reserve the right to correct any pricing errors on our Website and/or on pending reservations made under an incorrect price. Your use of this Website is at your sole risk. Our services are provided “as is” and “as available” without warranty of any kind. We disclaim all warranties and conditions that this Website, its servers or any email sent from Navisteps are free of viruses and/or malware. We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond our direct or indirect control, and we have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. In no event shall Navisteps nor its employees, directors, business partners and suppliers be liable for any direct, indirect, incidental, special, punitive or consequential damages resulting from your access to, use of, or inability to access this Website.

11. Intellectual Property Rights

The Website and its functionality, features, content and code are and will remain the exclusive property of Navisteps and our licensors. We are protected by copyright, trademark, and other laws of Singapore on intellectual property rights. Our trademarks are not to be used in connection with any product or service without our prior written consent.

12. Google Maps Terms

Maps available on this Website are provided by Google Maps. Users of maps in our Website are bound by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy). Google reserves the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion.  Please access following links for additional information:

http://www.google.com/privacy/privacy-policy.html 

http://maps.google.com/help/terms_maps.html

13. Governing Law and Jurisdiction

This Agreement is governed in accordance with the laws of Singapore. Any claims or disputes arising out of or relating to the use of this Website shall be subject to the exclusive jurisdiction of the courts of Singapore. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph. If any part of this Agreement is found to be invalid, illegal or unenforceable by a court, the validity of the remaining provisions will not in any way be affected or impaired. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. 

You agree that no joint venture, partnership, or employment relationship exists between you and the Navisteps as a result of the Terms or your use of this Website.

14. Contact Us

If you have any questions or need to contact us about this Policy, please contact us by email at [email protected].

15. Our Information

Navisteps Pte. Ltd.

Company Registration Number: 201919661R

Registered Address: 81 Ayer Rajah Crescent #03-54, Singapore 139967

Singapore Travel License No. TA 03301

Contact: [email protected]

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