Last Updated: May 20, 2020
We collect personal information when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
A. Information You Provide to Us
When you create an account, we collect information such as your first and last name, company email address, password, and an optional profile photo. If you are a User who has been invited to use the Services by an Administrator, your Administrator may provide us with your name, company email address and/or company information in order to facilitate such invitation, in which case your use of the Services shall be deemed as authorisation of and consent to your employer’s disclosure of your personal information in the manner described in this Policy. All employer service administrators further warrant, represent, and undertake that they have obtained the consent of all parties of the personal information provided in the manner described in this Policy. If you provide to us any personal data relating to a third party, you warrant, represent and undertake that, by submitting such information to us, you have obtained the consent of the third party to provide us with their personal data.
Using our Services
We may collect information such as credit card details, travellers’ names, accommodation names, accommodation locations and/or lengths of stay for accommodation reservations. For flight reservations, we may also collect passenger details such as name, salutation, date of birth and nationality, as well as passport details including passport number, country of issue, issue date and expiry date. We also collect expense data such as receipts that you have uploaded on the Website, and details of the receipt that you have provided, such as the nature of the expense, as well as date and amount spent.
When you are making a booking on behalf of those parties within your Company for whom you are legally authorized to act for, it is your responsibility to ensure that the person you have provided personal information about is aware that you have done so, and accepts how Navisteps uses their information. All information will be held in secure electronic databases. We will use reasonable endeavours to ensure that the personal information is accessible only to appropriate parties on a need to know basis.
B. Information Collected Automatically
Automatic Data Collection
When you visit the Website, we may collect information such as your IP address, geographic data, booking data, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access the Website, we may also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings.
Cookies and Analytics Information
We may use tracking technologies (“Cookies”) to automatically collect information. For more information, please refer to the following section on Cookies.
C. Information from Other Sources
We may obtain information about you from other sources, including third-party services and organizations. For example, if you access our Services through a third-party application, such as a social networking site or a third-party login service, we may collect information about you from that third party that you have made available via your privacy settings.
Cookies are small text files sent by us to your computer or mobile device, which are essential for the functioning of Navisteps’s features. They are unique to your account or your browser. We utilise cookies to enable the automatic collection of certain information in order to facilitate basic functions of the Services and also to enhance user experience in the following ways:
How can users change cookies settings?
Users can allow, block or delete the cookies installed on their equipment by changing the settings of their browser. Below we provide links for quick access to the information required to change cookie settings on some of the more commonly used browsers:
If you choose to limit the ability of websites and applications to set cookies, your overall user experience may be affected and/or you may lose the ability to access the Services, since access will no longer be personalised. Doing so may also stop the Website from saving customized settings, which among other effects, may not allow you to stay logged in on your account to perform account-specific actions.
We may use the information we collect to:
We may from time to time and in compliance with all applicable laws on data privacy, disclose your personal data to any personnel of Navisteps or to third parties, whether located in Singapore or elsewhere, in order to carry out the purposes set out above. Third parties include our business partners such as airlines, hotels, or intermediary service providers that require your data to secure your reservations. In the course of performing the requested services, your personal data may be transferred to and stored with such third parties located outside your home country, where data protection standards may differ from your home country. Navisteps works only with reputable service providers and has signed relevant agreements with them to ensure their compliance to the relevant regulations and adoption of necessary safeguards to protect your information. Navisteps does not sell personal data to any third parties and we shall remain fully compliant of any duty or obligation of confidentiality imposed on us under the applicable agreement(s), terms and conditions, and/or applicable law that govern our relationship with you.
During calls with our customer support team, live listening may be done or calls may be recorded for quality and reference purposes which includes the usage of the recordings for the handling of claims, training and fraud detection purposes. If you would prefer that your call was not recorded, you can opt out by stating this, or by hanging up. Call recordings are kept for a limited amount of time and automatically deleted thereafter, unless Navisteps has a legitimate interest to keep such recording for a longer period, including for fraud investigation and legal purposes.
Please note that the confirmation emails and text messages sent after your booking, as well as the guest review emails sent after your departure, are not marketing messages. These messages are part of your accommodation reservation process.
Communications on the Site
We offer you and accommodation partners various means to communicate about accommodations and existing reservations. You may contact us with questions about your flight reservations or accommodation bookings via the Website, and via other channels that we may make available.
We may access communications and may use automated systems to review, scan, and analyse communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you, accommodation partners, us, or others. Note that all communications sent or received using the Website’s communication tools will be received and stored by us. Business partners through whose platform you made the reservation and accommodation partners may choose to communicate with you directly via email or other channels that we do not control.
Navisteps maintains reasonable physical, electronic and organisational measures to protect your data against unauthorised or unlawful access, misuse, disclosure, alteration and destruction. Whilst we endeavor to keep all information secure through commercially accepted means such as encryption and organisational security safeguards, we cannot guarantee absolute security of all information. You are responsible to keep your user account and passwords secure by taking suitable measures to prevent unauthorised usage or access by unauthorised persons. Navisteps cannot be held liable for any inappropriate use of user account names and passwords carried out by any user. In the event that information is compromised and we are aware of it, reasonable steps will be taken to investigate and notify the affected users and other various actions may be taken including notifying the respective legal authorities and law enforcement agencies.
Nonetheless, you may choose what personal data you wish to provide to us. If you choose not to provide certain information, usage of some or all of our services may be affected. Subject to the jurisdiction, you have the ability to choose what to do with your personal data (i.e. access, correction, removal, objection, portability, etc.) and may raise a request by email to [email protected] if assistance is required. We will handle such requests in accordance with applicable law, and may charge a reasonable administrative fee to cover the costs of responding to any such request.
We will retain your information for as long as your relationship with Navisteps continues. On termination of the relationship, Navisteps will retain the information necessary for a period of time up to the statute of limitations applicable for each transaction or for as long as we are required to do so for law, accounting or other purposes. We will only use the data where required by law or to demonstrate fulfilment of our legal or contractual liabilities. When Navisteps no longer needs to use your information, we will delete your data or otherwise anonymise it so that you can no longer be identified from it.
Our Services are not directed to individuals under 18. We do not knowingly collect Personal Data from children under 18. If we become aware that a child under 18 has provided us with Personal Data, we will take steps to delete such information. If you become aware that a child has provided us with Personal Data, please contact us at [email protected] .
Links to Other Sites
If you have any questions or need to contact us about this Policy, please contact us by email at [email protected].